DMO issues with specific menus being greyed out and inaccessible

Incident Report for Nuance Dragon Medical Cloud Status (United Kingdom)

Resolved

This incident has been resolved.

Posted Dec 15, 2025 - 11:07 GMT

Investigating

Users are reporting that certain DMO menus—such as Autotext or Vocabulary—appear greyed out and cannot be opened. Our team is investigating the root cause.

Posted Dec 15, 2025 - 09:21 GMT

This incident affected: Dragon Medical SpeechKit (Dragon Medical SpeechKit - Customizations) and Dragon Medical One (Dragon Medical One - Customizations).

This page provides status information on support incidents as they are understood by the Nuance support team in near real-time. Information on this page, including description of root cause and recommended remediation steps, is based on knowledge Nuance has at the time the information is posted, and may be modified or updated at any time. Information posted, including root cause reason for an incident, is considered rapid-response-only.

Dragon Medical Cloud Uptime Report (United Kingdom)

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